Alt2 ext appears only if Alternate extension 1 is assigned. When a mailbox is deleted, all messages stored in that mailbox are deleted and the mailbox is deleted automatically from the Company Directory and all Group Lists. If you do not delete the mailbox, the message Mbox in CCR appears on your display. Each Group List can contain a maximum of mailboxes. Before you add Group Lists, prepare a group mailbox member list. About Sending Group List messages You can send a Group List message whenever you want to notify a group of people about an event or notice that pertains to them.
When a subscriber sends a message to the Group List, the subscriber does not receive the message. About Group List Numbers During system installation, a number from 0 to 9 default 9 is assigned as the Group List leading digit. For example, the default Group List numbers are to If the leading digit is 5, the Group List numbers are to Group List numbers are three digits long.
You can change the Group List leading digit. The Group List number acts like a mailbox number when you leave a message for the mailboxes in the Group List. The table below shows two sample Group Lists. CallPilot assigns a Group List number automatically. This Group List name is played to any caller who leaves a message for the mailboxes in the group.
Deleting a Group List does not delete any mailboxes from the CallPilot system. You can record and assign different greetings to the Greeting Table. You can specify which greetings play for particular lines. For example, you can program the system so that callers hear one greeting when they call the sales line, and a different greeting when they call the customer support line. After the greeting, the Auto Attendant Menu offers a range of options that callers can select using the dialpad of their phone.
If you want to offer a greater range of options and services for incoming calls, you can assign a Custom Call Routing CCR menu to play instead of the Auto Attendant Menu.
CallPilot has four Greeting Tables. You can record a total of 40 Company Greetings, but only four greetings can be assigned to a Greeting Table at any one time. You can assign the same four greetings to each table, or you can assign unique greetings for each table. This table shows an example of how you can assign Greetings. We recommend using greetings 1 through 16 as your daily business greetings, and greetings 17 through 40 as special greetings.
Each Greeting Table is divided into four times of day. This table shows the default times of day. Greeting Tables using the alternate language If you use primary and alternate languages, we recommend that you assign one Greeting Table to the alternate language. For example, if your company has two incoming lines and you want to have one line assigned to the alternate language, assign the line to the Greeting Table that has greetings recorded in the alternate language.
You can record greetings 5, 6, 7 and 8 in the alternate language and assign the greetings to Greeting Table 2 for line 2. The Non-business Greeting can be turned on and off using the Business Status feature. Chapter 5 Setting up the Auto Attendant 51 CallPilot Telephone Administration Guide About Company Greetings Before you record your Company Greetings, decide what type of greetings you want to use for the incoming phone lines, and what you want the greetings to say.
There are four greeting times that reflect the Morning, Afternoon, Evening and Non-business hours. You can prepare four greetings, or you can use the same greeting for each time of day. As you record the greetings, number them from 1 to 4. You have reached Touchstone Marketing. Our business hours are Monday to Friday from a. Please stay on the line and leave a message.
Thank you for calling. If you use only one Greeting Table, the numbered greetings you record from 1 to 4 play automatically. You do not have to assign Greetings 1 to 4 to the table, but you must select the language preference.
This is Touchstone Marketing. Company Greetings can be 0 to 10 minutes in duration. If you need to change the greeting duration, you must change the Class of Service assigned to the System Administrator Mailbox. After you decide what you want your greetings to say, practice recording them. Remember to speak slowly and clearly at a pace that is easy to understand.
Speak directly into the phone handset. At the tone, record your greeting. Do not hang up the handset when you are finished recording.
Repeat steps 5 through 9 if you want to record another greeting. We recommend that you record prompts that are at least eight seconds long. In the Custom prompt you can provide the caller with a list of options such as choosing the alternate language, accessing the Company Directory and reaching an operator. Greeting For each Greeting Table you can assign what Greeting plays for each time of day.
Language preference You can set the language preference for each Greeting Table. This setting determines which language the Auto Attendant uses when answering incoming calls. If the CallPilot bilingual option is not enabled, you cannot set up a language preference.
If the Attendant does not answer, the call goes to the destination mailbox, or the General Delivery Mailbox if not destination mailbox is assigned. Business Hours are divided into Morning, Afternoon, Evening, and Non-business categories for each of the seven days of the week for each Greeting Table. To set up the days when your business is not open, set all the start times to a. This ensures that the Non-business greeting plays throughout the day. The Non-business greeting can also be turned on and off using the Business Status feature.
Auto Attendant Time of Day Blocking Callers can search the Company Directory for a name, or enter an extension number, to direct their calls. The call rings at the appropriate telephone. You can send calls to the appropriate mailbox instead, depending on time of day.
If you use Time of Day Blocking, when a caller dials an extension or name, the call goes to the corresponding mailbox.
If no initialized mailbox exists for the extension the caller hears "The person you have called is not available" followed by the CCR menu voice prompt. If a fax machine calls the Automated Attendant or CCR tree at a time of day when you have enabled Time of Day Blocking, the call is transferred to the fax extension. At the tone, record your primary Custom prompt. Speak slowly and clearly, at a pace that is easy to understand. If you do not have the bilingual option enabled, the steps for setting a language preference are not available and you go to step This is a four-digit field.
Any single-digit hour must be preceded by a zero. Before CallPilot can answer an incoming line, you must assign the line and set the Answer status to Yes. Each line you add is answered by Greeting Table 1, unless you specify another table. The number of rings ranges from 0 to If you leave the number of rings at zero, the system answers immediately. For more information about the type of lines you use contact your Norstar administrator.
Enter 2 rings or greater if your company subscribes to Caller ID. With Touchtone Gate you can have the standard voice prompt play or you can record your own custom prompt. If you are a pulse dialing caller or if you are calling from a rotary dial phone, please hold and you will be transferred. If no tone is received, the call is sent back to the receptionist or designated Operator specified by the Greeting Table.
If the attendant is not available, the call is directed to the General Delivery Mailbox. If the General Delivery Mailbox is not available, the call is disconnected. The Touchtone Gate voice prompt is not presented to internal callers or callers who use Feature or Feature If not, please hold and you will be transferred to the operator. It is recommended that you use Greeting 40 as the custom Touchtone Gate prompt.
When Touchtone Gate is enabled, Greeting 40 is the default custom prompt. Before you install Desktop Messaging. Installing and configuring Desktop Messaging. Installation information. Uninstalling an earlier version of Desktop Messaging. Setting up Microsoft Outlook in Corporate mode. Installing Desktop Messaging. Choosing which version of Desktop Messaging to install. Supported languages. Installing only the CallPilot Player.
Installing Desktop Messaging version 2. Installing Desktop Messaging version 1. After you install Desktop Messaging. Configuring Outlook Using Outlook as an Internet mail client.
Configuring Novell GroupWise. Removing the CallPilot Message Store. Configuring GroupWise for Desktop Messaging. Configuring Lotus Notes. Updating the Mail database. Updating the database automatically.
Updating the database manually. Configuring Internet Mail clients. Configuring Netscape Messenger 4. Configuring Netscape Messenger 6.
Configuring Eudora Pro. Troubleshooting during installation. Microsoft Outlook default mail client. No authorization to perform this operation. Troubleshooting log on problems. Invalid credentials. CallPilot Logon Failure.
Troubleshooting Outlook problems. Accessing CallPilot support tools in Outlook Troubleshooting Lotus Notes log on problems. Subscribers cannot see CallPilot Desktop Messaging. Replacing the Mail database design. Troubleshooting after logging on. The CallPilot address book is empty.
The subscriber cannot send messages. The subscriber cannot send a CallPilot message. If you need the Nortel Meridian Manuals you can find them here. Below you can find some of the popular BCM50 manuals. Looking for a new affordable replacement PBX phone system. There has never been better time. Replacement PBX Quote. An explanation of Nortel compatible phones begins with the introduction of the M series telephones known as the Meridian telephones back in Setting the general networking properties The general networking properties control how your site interacts with other networking sites.
Page 44 Chapter 4 Creating network sites General Networking properties Lets your site receive messages from other sites on the network. The Enable Network Receive default setting is enabled.
Lets your site send messages to other sites on the network. The Enable Network Delivery default setting is enabled. Page Creating A Network Site Chapter 4 Creating network sites Creating a network site Before local subscribers can send messages to another site using Site-Based Addressing, you must add the site to your network. To add a site to your network, you must know these parameters: The Site Name is a text name for the site that can be up to 16 characters.
The Site List page appears. Click the Add button. The Network Site Properties page appears. In the Site Name box type the Site Name. In the Site Prefix box type the Site Prefix. To change the Site Prefix you must delete the site and create a new site with a new Site Prefix and properties. To change the properties of a network site Start CallPilot Manager.
This name plays to local users when they address a message or review message envelope information. Page 50 Chapter 4 Creating network sites In the Connect to box, type the extension number or telephone number you are using to record the greeting or prompt.
For a local extension, just type the extension number. For a telephone number that is not a local extension, type the sequence of digits that dials the telephone number from the voicemail system. To delete a site Start CallPilot Manager. There can be times when it is necessary to limit network message capabilities.
Message Networking lets you specify whether your site can receive, send or reply to network messages. Sometimes it is necessary to disable Network Messaging. Page 54 Chapter 4 Creating network sites N If you use Business Communications Manager, you can have up to mailboxes on your system. The mailboxes can include any combination of Subscriber and Guest mailboxes.
This is optional. You can assign the same leading digit to mailboxes to help you to identify the different types of CallPilot mailboxes. The mailbox name can be the name of the mailbox at the destination site or another name. The mailbox name can be 16 characters long. Do not create a name that starts with 1, for example "1Calgary".
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